Start Date: January 01, 1970 – 12:00 AM (Pacific Time)

End Date: January 01, 1970 – 12:00 AM (Pacific Time)


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Course Description

ITIL is really thinking about the future and that’s why the big change came in early 2019 to acquaint users with the management of current IT-empowered services, to furnish them with a comprehension of the normal dialect and key ideas, and to demonstrate to them how they can enhance their work and crafted by their association with ITIL 4 direction. Moreover, the capability will give the hopeful with a comprehension of the ITIL 4 service management framework and how it has advanced to embrace present-day innovations and methods for working.


Course Objectives

  • Understand the key concepts of Information Technology Service Management (ITSM)
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 18 ITIL practices
  • Understand 7 ITIL practices and Service Value Chain in ITIL v4



  • IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators


Upcoming Course Offerings:

  • 1/1/2020 – 1/5/2020
  • 2/14/2020 – 2/19/2020