ITIL® 4 Strategist: Direct, Plan and Improve eLearning
$1,060.00
Student financing options are available.
Transitioning military and Veterans, please contact us to sign up for a free consultation on training and hiring options.
Course Description
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
Course Outline
ITIL 4 DPI Module 1
· Course Introduction
ITIL 4 DPI Module 2 – Core Concepts of DPI
· ITIL 4 DPI Module 2 – Basics of Direction
· ITIL 4 DPI Module 2 – Basics of Planning
· ITIL 4 DPI Module 2 – Basics of Improvement
· ITIL 4 DPI Module 2 – Other Core Elements
· ITIL 4 DPI Module 2 – Additional Documents
ITIL 4 DPI Module 3 – DPI through Service Value Chain and Guiding Principles
· ITIL 4 DPI Module 3 – DPI of the SVS
· ITIL 4 DPI Module 3 – DPI of Guiding Principles
· ITIL 4 DPI Module 3 – Additional Documents
ITIL 4 DPI Module 4 – Role of Direction in Strategy Management
· ITIL 4 DPI Module 4 – Defining and Aligning with Strategies
· ITIL 4 DPI Module 4 – Developing Effective Strategies
· ITIL 4 DPI Module 4 – Defining Structures and Methods for Decision-Making
· ITIL 4 DPI Module 4 – Additional Documents
ITIL 4 DPI Module 5 – Implementation of Strategies
· ITIL 4 DPI Module 5 – Managing Risks in DPI
· ITIL 4 DPI Module 5 – Making Decisions through Portfolio Management
· ITIL 4 DPI Module 5 – Developing a Business Case
· ITIL 4 DPI Module 5 – Directing via Governance, Risk, and Compliance (GRC)
· ITIL 4 DPI Module 5 – Additional Documents
ITIL 4 DPI Module 6 – Introduction to Assessment and Planning
· ITIL 4 DPI Module 6 – Core Concepts of Assessment
· ITIL 4 DPI Module 6 – Conducting Effective Assessments
· ITIL 4 DPI Module 6 – Core Concepts of Planning
· ITIL 4 DPI Module 6 – Additional Documents
ITIL 4 DPI Module 7 – Assessment and Planning through VSM
· ITIL 4 DPI Module 7 – Introducing VSM
· ITIL 4 DPI Module 7 – Developing Value Stream Maps
· ITIL 4 DPI Module 7 – Knowing More About VSM
· ITIL 4 DPI Module 7 – Additional Documents
ITIL 4 DPI Module 8 – Measurement, Reporting, and Continual Improvement
· ITIL 4 DPI Module 8 – Measurement and Reporting
· ITIL 4 DPI Module 8 – Alignment of Measurements and Metrics
· ITIL 4 DPI Module 8 – Success Factors and Key Performance Indicators
· ITIL 4 DPI Module 8 – Continual Improvement
· ITIL 4 DPI Module 8 – Additional Documents
ITIL 4 DPI Module 9 – Measurements and Continual Improvement through DImensions and SVS
· ITIL 4 DPI Module 9 – Measurements for the Four Dimensions
· ITIL 4 DPI Module 9 – Measurements for Products and Services
· ITIL 4 DPI Module 9 – Continual Improvement of the Service Value Chain and Practices
· ITIL 4 DPI Module 9 – Additional Documents
ITIL 4 DPI Module 10 – OCM Principles and Methods
· ITIL 4 DPI Module 10 – Basics of OCM
· ITIL 4 DPI Module 10 – OCM throughout DPI and Service Value Chain
· ITIL 4 DPI Module 10 – Resistance and Reinforcement
· ITIL 4 DPI Module 10 – Additional Documents
ITIL 4 DPI Module 11 – Communication Principles and Methods
· ITIL 4 DPI Module 11 – Basics of Effective Communication
· ITIL 4 DPI Module 11 – Communication with Stakeholders
· ITIL 4 DPI Module 11 – Additional Documents
ITIL 4 DPI Module 12 – SVS Development Using Four Dimensions
· ITIL 4 DPI Module 12 – Organizations and People in the SVS
· ITIL 4 DPI Module 12 – Partners and Suppliers in the SVS
· ITIL 4 DPI Module 12 – Value Streams and Processes in the SVS
· ITIL 4 DPI Module 12 – Information and Technology in the SVS
· ITIL 4 DPI Module 12 – Additional Documents
ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents
· ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents
Course Objectives
At the end of this course, participants will be able to:
· Understand the key concepts of direction, planning, improvement.
· Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
· Understand the role of GRC and know how to integrate the principles and methods into the service value system.
· Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
· Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement.
· Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
· Understand and know how to direct, plan, and improve value streams and practices
Inclusions
- Self-Study e-book
- Video Lessons
- Exam Voucher
- Practice Questions
- Accessible 24x7x180 both from your PC and Mobile Device
- Enjoy job placement assistance for the first 12 months after course completion.
- Placement assistance for first 12 months
- This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
*Cancellation Policy: No Refunds.
*For more details call: 858-208-4141 or email: training@ccslearningacademy.com; sales@ccslearningacademy.com