Course Outline

ITIL 4 DPI Module 1

· Course Introduction

ITIL 4 DPI Module 2 – Core Concepts of DPI

· ITIL 4 DPI Module 2 – Basics of Direction

· ITIL 4 DPI Module 2 – Basics of Planning

· ITIL 4 DPI Module 2 – Basics of Improvement

· ITIL 4 DPI Module 2 – Other Core Elements

· ITIL 4 DPI Module 2 – Additional Documents

ITIL 4 DPI Module 3 – DPI through Service Value Chain and Guiding Principles

· ITIL 4 DPI Module 3 – DPI of the SVS

· ITIL 4 DPI Module 3 – DPI of Guiding Principles

· ITIL 4 DPI Module 3 – Additional Documents

ITIL 4 DPI Module 4 – Role of Direction in Strategy Management

· ITIL 4 DPI Module 4 – Defining and Aligning with Strategies

· ITIL 4 DPI Module 4 – Developing Effective Strategies

· ITIL 4 DPI Module 4 – Defining Structures and Methods for Decision-Making

· ITIL 4 DPI Module 4 – Additional Documents

ITIL 4 DPI Module 5 – Implementation of Strategies

· ITIL 4 DPI Module 5 – Managing Risks in DPI

· ITIL 4 DPI Module 5 – Making Decisions through Portfolio Management

· ITIL 4 DPI Module 5 – Developing a Business Case

· ITIL 4 DPI Module 5 – Directing via Governance, Risk, and Compliance (GRC)

· ITIL 4 DPI Module 5 – Additional Documents

ITIL 4 DPI Module 6 – Introduction to Assessment and Planning

· ITIL 4 DPI Module 6 – Core Concepts of Assessment

· ITIL 4 DPI Module 6 – Conducting Effective Assessments

· ITIL 4 DPI Module 6 – Core Concepts of Planning

· ITIL 4 DPI Module 6 – Additional Documents

ITIL 4 DPI Module 7 – Assessment and Planning through VSM

· ITIL 4 DPI Module 7 – Introducing VSM

· ITIL 4 DPI Module 7 – Developing Value Stream Maps

· ITIL 4 DPI Module 7 – Knowing More About VSM

· ITIL 4 DPI Module 7 – Additional Documents

ITIL 4 DPI Module 8 – Measurement, Reporting, and Continual Improvement

· ITIL 4 DPI Module 8 – Measurement and Reporting

· ITIL 4 DPI Module 8 – Alignment of Measurements and Metrics

· ITIL 4 DPI Module 8 – Success Factors and Key Performance Indicators

· ITIL 4 DPI Module 8 – Continual Improvement

· ITIL 4 DPI Module 8 – Additional Documents

ITIL 4 DPI Module 9 – Measurements and Continual Improvement through DImensions and SVS

· ITIL 4 DPI Module 9 – Measurements for the Four Dimensions

· ITIL 4 DPI Module 9 – Measurements for Products and Services

· ITIL 4 DPI Module 9 – Continual Improvement of the Service Value Chain and Practices

· ITIL 4 DPI Module 9 – Additional Documents

ITIL 4 DPI Module 10 – OCM Principles and Methods

· ITIL 4 DPI Module 10 – Basics of OCM

· ITIL 4 DPI Module 10 – OCM throughout DPI and Service Value Chain

· ITIL 4 DPI Module 10 – Resistance and Reinforcement

· ITIL 4 DPI Module 10 – Additional Documents

ITIL 4 DPI Module 11 – Communication Principles and Methods

· ITIL 4 DPI Module 11 – Basics of Effective Communication

· ITIL 4 DPI Module 11 – Communication with Stakeholders

· ITIL 4 DPI Module 11 – Additional Documents

ITIL 4 DPI Module 12 – SVS Development Using Four Dimensions

· ITIL 4 DPI Module 12 – Organizations and People in the SVS

· ITIL 4 DPI Module 12 – Partners and Suppliers in the SVS

· ITIL 4 DPI Module 12 – Value Streams and Processes in the SVS

· ITIL 4 DPI Module 12 – Information and Technology in the SVS

· ITIL 4 DPI Module 12 – Additional Documents

ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents

· ITIL® 4 Strategist: Direct, Plan and Improve – Additional Documents

Course Objectives

At the end of this course, participants will be able to:

· Understand the key concepts of direction, planning, improvement.

· Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.

· Understand the role of GRC and know how to integrate the principles and methods into the service value system.

· Understand and know how to use the key principles and methods of continual improvement for all types of improvements.

· Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement.

· Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.

· Understand and know how to direct, plan, and improve value streams and practices

Inclusions

• Self-Study e-book
• Video Lessons
• Exam Voucher
• Practice Questions
• Accessible 24x7x180 both from your PC and Mobile Device
• Enjoy job placement assistance for the first 12 months after course completion.
• Placement assistance for first 12 months
• This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*

 

*Cancellation Policy: No Refunds.

*For more details call: 858-208-4141 or email: training@ccslearningacademy.com; sales@ccslearningacademy.com