*Looking for flexible schedule (after hours or weekend)? Please call or email us: 858-208-4141 or firstname.lastname@example.org.
Student financing options are available.
Transitioning military and Veterans, please contact us to sign up for a free consultation on training and hiring options.
In this Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. Managers and professionals at all levels must rely upon sound communication for effective working relationships.
Building a Foundation
- Adopting simple, concise and direct language
- Identifying basic communication principles
- Applying a communication process model
Setting Clear Goals for Your Communication
- Determining outcomes and results
- Initiating communications
Avoiding Communication Breakdowns
- Creating value in your conversations
- Taking personal responsibility
Translating across Communication Styles
- Identifying the four communication styles
- Bridging communication styles
Listening for Improved Understanding
- Tools for active listening
- Interpreting nonverbal cues
Achieving Genuine Communication
- Creating openness
- A three-dimensional model of behavior
- Matching your body language to your message
- Navigating beyond cultural boundaries
- Working with filters and assumptions
Working Constructively with Emotions
- Dealing with anger
- Managing emotionally charged situations
With CCS Learning Academy, you’ll receive:
- Certified Instructor-led training
- Training Seminar Student Handbook
- Pre and Post assessments/evaluations
- Collaboration with classmates (not currently available for self-paced course)
- Real-world learning activities and scenarios
- Enjoy job placement assistance for the first 12 months after course completion.
- Placement assistance for first 12 months
- This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
- Government and Private pricing available.*