Cisco CCNP Collaboration: CTCOLLAB eLearning

Start Date: January 01, 1970 – 12:00 AM (Pacific Time)

End Date: January 01, 1970 – 12:00 AM (Pacific Time)


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Course Description:

The Cisco CCNP Collaboration: CTCOLLAB online training course will prepare students with the necessary knowledge and skills for troubleshooting Cisco Unified Communication Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.

This course will help students prepare for the CCNP Collaboration Certification.

In some cases if you are working to attain your CCNP Voice certification you are able to apply completed CCNP Voice exams towards a CCNP Collaboration certification, but not all exams within the CCNP Voice track will be accepted. For complete information on the status of CCNP Voice exams within the CCNP Collaboration certification, visit the CCNP Collaboration Exam Migration Tool.

Exam Number: 300-080 CTCOLLAB

Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions

Module 2: Cisco Unified Communications Manager Troubleshooting

Module 3: Cisco VCS Control and VCS Expressway Troubleshooting

Module 4: Call Setup Issues

Module 5: ILS and GDPR Issues

Module 6: Cisco Unified Communications Manager Mobility Features

Module 7: Cisco TelePresence Management Suite Issues

Module 8: Voice Quality and Media Resources Issues

Skills Learned

Troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level
Troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway
Troubleshooting issues with Call Setup
Troubleshooting issues with ILS
Troubleshooting issues with Cisco Unified Communications Manager Mobility Features
Troubleshooting issues with Cisco TelePresence Management Suite
Troubleshooting issues with Voice Quality and Media Resources

Who Should Attend This Course

Field Engineers
Help Desks
Sales Engineers
Systems Engineers
System Administrators Channel Partners/Resellers


Working knowledge of converged voice, video, and data networks
Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
Ability to configure and operate Cisco routers and switches
Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment

Hands-On Labs

Lab 1: Troubleshooting Endpoint Registration
Lab 2: Troubleshooting Call Setup
Lab 3: Troubleshooting Media Resources
Lab 4: Troubleshooting Call Quality
Lab 5: Troubleshooting Video Connecting


  • Accessible 24x7x365 both from your PC and Mobile Device
  • Enjoy job placement assistance for the first 12 months after course completion.
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing available.*

*For more details call: 858-208-4141 or email:;

NOTE: These are our Partner Delivered eLearning.