Cisco CCNP Collaboration: CLICA eLearning

Start Date: January 01, 1970 – 12:00 AM (Pacific Time)

End Date: January 01, 1970 – 12:00 AM (Pacific Time)


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Course Description:

In this instructor-led Implementing Cisco Collaboration Applications (CLICA) course students will learn collaboration applications, including single sign-on, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

This course prepares students for the Cisco CCNP Collaboration concentration exam – CLICA. Passing this exam along with the CCNP Collaboration core exam, CLCOR, will earn students the Cisco CCNP Collaboration certification.

Exam Number: 300-810 CLICA

Course Outline

Single Sign-On (SSO) for Collaboration Applications

Introduction to Single Sign-On
Types of SSO
Configuring SSO
Introduction to SAML SSO
Configuring Cisco Unified IM and Presence

Introduction to Cisco Unity Connection
Introduction to CUC multicluster operation
Configuring on-prem Cisco Unified Instant Message and Presence
Troubleshooting on prem Cisco Unified Instant Message and Presence
Configuring Cisco Unity Connection and Cisco Unity Express

Configuring call operation and rules in Cisco Unity Connection
Troubleshoot Cisco Unity Connection
Implementing toll fraud prevention
Configuring Cisco Unity Express integration to Cisco Unified Communications Manager Express
Application Clients

Introduction to Cisco Unified Attendant Console
Configuring service discovery
Configuring Jabber client installation switches
Troubleshooting Cisco Jabber

Skills Learned

Configure and utilize the Single Sign-On application
Describe Cisco Unity Connection
Describe the CUC multicluster operation
Configure on-prem Cisco Unified Instant Message and Presence
Configure call operation and rules in Unity Connection
Implement toll fraud prevention
Describe Cisco Unified Attendant Console
Configure and troubleshoot Cisco Jabber

Who Should Attend This Course

This course prepares students for the Cisco CCNP Collaboration: CLICA exam, which is a concentration exam. This exam, in tandem with the Collaboration core exam, will earn students the CCNP Collaboration certification.

This instructor-led training course is also meant for:

Network administrators
Network engineers
Systems engineers


None, but we highly recommend that students have:

Completed the Cisco CCNP Collaboration CLCOR course and/or exam, or have equivalent experience
Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment


  • Accessible 24x7x365 both from your PC and Mobile Device
  • Enjoy job placement assistance for the first 12 months after course completion.
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing available.*

*For more details call: 858-208-4141 or email:;

NOTE: These are our Partner Delivered eLearning.