Administering Cisco Unified Communications Manager and Unity Connection eLearning

Start Date: January 01, 1970 – 12:00 AM (Pacific Time)

End Date: January 01, 1970 – 12:00 AM (Pacific Time)


Student financing options are available.

Transitioning military and Veterans, please contact us to sign up for a free consultation on training and hiring options.

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Course Description:

This instructor led, online training course is designed to support the Cisco Collaboration engineer or administration with a focus on basic adds, moves, and changes. Students will learn the basics of how a Cisco Unified Communications cluster operates within a production environment. Students will learn some of the more common features and applications available including how to configure or modify media resources such as music on hold (MOH), conferencing (MeetMe, ConferenceNow), as well as other standard features such as DND, iDivert, hold, call park, and more!

Students will also learn the fundamentals of CUCM’s call routing logic which includes exploring route patterns, route lists, route groups (local route groups) as well as a very important topic; Class of Service (CoS), ie. Calling search spaces and route partitions

Course Outline

Introduction to Cisco Unified Communications Fundamentals and Network Terminology

Understanding basic components of CUCM
Understanding fundamental network terminology
Understanding CUCM Administrative and User Interfaces

Understanding Administrator Interfaces
Understanding End-User Interfaces
Common Phone and User Configuration Settings

Adding, modifying, and deleting endpoints
Adding, modifying, and deleting users
Basic Dial Plan Using NANP

Describing Dial Plan Components
Class of Service (COS)
Configuring Endpoint Phone Features

Shared lines
Call Park
Music on Hold (MOH)
Extension Mobility
Basic Media Resource Configuration

Understanding Media Resources
Annunciators and MOH
Describing Conference Devices
Implementing Conference Bridges
Basic Cisco Unity Connection Architecture

Basic CUC Architecture
Integrating CUCM with CUC (SIP)
Understanding Cisco Unity Connection Administrative Interfaces
Configuring CUC Users, Mailboxes and Endpoints for CUC Access
Introduction to CUC Call Handlers
Basic Call Detail Records (CDRs) and Disaster Recovery

Introduction to Call Detail Records
Configuring Disaster Recovery Backup
Performing CUCM Backup and Recovery

Skills Learned

the basics of how a CUCM cluster operates
how to configure and modify media resources
how to conference
the fundamentals of CUCM’s call routing logic

Who Should Attend This Course

This course is intended for Network administrators and individuals seeking knowledge about administering a Cisco Unified Communications Manager and Unity Connection.


None, but we recommend that students’ have:

Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways


  • Accessible 24x7x365 both from your PC and Mobile Device
  • Enjoy job placement assistance for the first 12 months after course completion.
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing available.*

*For more details call: 858-208-4141 or email:;

NOTE: These are our Partner Delivered eLearning.