55260: Microsoft Dynamics 365 for Customer Service

Start Date: January 01, 1970 – 12:00 AM (Pacific Time)

End Date: January 01, 1970 – 12:00 AM (Pacific Time)


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Course Description

Attendees of this course will gain an in-depth understanding of the Service Case Management Process in Dynamics 365, including learning how to track and resolve customer requests with Case records, collaborate on issues using Queues, use Service Level Agreements (SLA) to manage service entitlements and utilize the Knowledge

 

Audience

  • Information Workers

 

Prerequisites

  • A working knowledge of Microsoft Dynamics 365 or Microsoft Dynamics CRM.
  • Successful completion of the ‘Introduction to Microsoft Dynamics 365’ course.