Students are introduced to the various System Center 2012 products and will learn how Service Manager 2012 is designed and deployed within the System Center suite. In addition, students will learn how to customize the end user experience and automate service request responses, as well as learn best practices for using Service Manager 2012.
- Windows Server 2008 R2 operating system.
- Active Directory Domain Services (AD DS).
- PowerShell and SQL Server Reporting Services.
- Service Manager (helpful but not required).