Description
In this Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. Managers and professionals at all levels must rely upon sound communication for effective working relationships.
Course Overview
Building a Foundation
- Adopting simple, concise and direct language
- Identifying basic communication principles
- Applying a communication process model
Setting Clear Goals for Your Communication
- Determining outcomes and results
- Initiating communications
Avoiding Communication Breakdowns
- Creating value in your conversations
- Taking personal responsibility
Translating across Communication Styles
- Identifying the four communication styles
- Bridging communication styles
Listening for Improved Understanding
- Tools for active listening
- Interpreting nonverbal cues
Achieving Genuine Communication
- Creating openness
- A three-dimensional model of behavior
- Matching your body language to your message
Cross-Cultural Communication
- Navigating beyond cultural boundaries
- Working with filters and assumptions
Working Constructively with Emotions
- Dealing with anger
- Managing emotionally charged situations
English 
Spanish