Effective Communication Basics

*Looking for flexible schedule (after hours or weekend)? Please call or email us: 858-208-4141 or sales@ccslearningacademy.com.

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DescripciĂłn

In this Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. Managers and professionals at all levels must rely upon sound communication for effective working relationships.

Formato

Dirigido por un instructor

Tema

Course Overview

Building a Foundation

  • Adopting simple, concise and direct language
  • Identifying basic communication principles
  • Applying a communication process model

Setting Clear Goals for Your Communication

  • Determining outcomes and results
  • Initiating communications

Avoiding Communication Breakdowns

  • Creating value in your conversations
  • Taking personal responsibility

Translating across Communication Styles

  • Identifying the four communication styles
  • Bridging communication styles

Listening for Improved Understanding

  • Tools for active listening
  • Interpreting nonverbal cues

Achieving Genuine Communication

  • Creating openness
  • A three-dimensional model of behavior
  • Matching your body language to your message

Cross-Cultural Communication

  • Navigating beyond cultural boundaries
  • Working with filters and assumptions

Working Constructively with Emotions

  • Dealing with anger
  • Managing emotionally charged situations

Inclusiones

Con CCS Learning Academy, recibirás:

  • Instructor-led training
  • Manual del estudiante del seminario de capacitaciĂłn
  • ColaboraciĂłn con compañeros de clase (actualmente no disponible para cursos a su propio ritmo)
  • Escenarios y actividades de aprendizaje del mundo real.
  • Disfrute de asistencia para la colocaciĂłn laboral durante los primeros 12 meses despuĂ©s de finalizar el curso.
  • Asistencia de colocaciĂłn durante los primeros 12 meses.
  • Este curso es elegible para el programa Learn and Earn de CCS Learning Academy: obtenga un reembolso de la matrĂ­cula de hasta 50% si se le coloca en un trabajo a travĂ©s de CCS Global Tech. DivisiĂłn de colocaciĂłn*
  • Precios gubernamentales y privados disponibles.*
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