Transforming Customer Support with AI: Crafting Custom Assistants for Your Business (TTAI2062)

Step into the world of AI-driven enterprise support with our focused half-day course, designed for IT professionals, support managers, and decision-makers keen on revolutionizing their internal support systems. This interactive workshop will show you how to leverage your organization’s existing documents and SOPs to build an AI support tool that not only answers FAQs but also guides employees through interactive SOPs, enhancing support efficiency and making information access seamless. Through lectures, case studies, and hands-on workshops, you’ll learn methods for harnessing the wealth of existing internal knowledge to enhance support efficiency and accessibility through General AI (GenAI) technologies, creating customized, conversational support tools that empower employees and streamline your support processes. It’s an ideal blend of strategy and action, giving you the insights and tools needed to implement immediate, impactful AI solutions in your support infrastructure.

This session is a part of our Exploring AI for the Enterprise Kick Start Series (the AI 8-Pack!), tailored to bring together business executives, stakeholders, IT professionals, and data analysts for an in-depth exploration of Artificial Intelligence within the enterprise context. This series, structured into eight concise three-hour workshops, is designed to demystify AI for a broad audience. Led by seasoned industry experts, each session is crafted to unpack the practical applications and theoretical foundations of AI, from basic principles to advanced technologies like conversational and generative AI. The workshops are interactive and engaging, combining lectures, light hands-on activities, and exposure to the latest AI tools and techniques. You can see the additional sessions in Related Courses tab. Sessions can be tuned for groups and skills of any size. Please contact us for details.

Key Benefits

1. Enhanced Support Efficiency: Streamline your support processes by using AI to provide quick and accurate responses based on your internal knowledge base.
2. Employee Empowerment: Empower employees with instant access to information, reducing dependency on human support and increasing self-service capabilities.
3. Customized AI Solutions: Learn to create AI systems that are tailored to your specific enterprise needs, utilizing your own documentation and FAQs.
4. Immediate Application: Gain the know-how to start implementing GenAI solutions in your organization right away, focusing on ‘low hanging fruit’ for immediate impact.