Courses

Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model

Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool

Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM

Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup

Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy

Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns

Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services

Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups

Deploy a simple SIP dial plan on a Cisco Integrated Services Router (Cisco ISR) gateway to enable access to the PSTN network

Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways

Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

Describe additional considerations for deploying video endpoints in Cisco Unified CM

Describe the integration of Cisco Unity with Cisco Unified CM and the default call handler

Explain how a SOC operates and describe the different types of services that are performed from a Tier 1 SOC analyst’s perspective

Explain Network Security Monitoring (NSM) tools that are available to the network security analyst

Explain the data that is available to the network security analyst

Describe the basic concepts and uses of cryptography

Describe security flaws in the TCP/IP protocol and how they can be used to attack networks and hosts

Understand common endpoint security technologies

Understand the kill chain and the diamond models for incident investigations, and the use of exploit kits by threat actors

Identify resources for hunting cyber threats

Explain the need for event data normalization and event correlation

Identify the common attack vectors

Identify malicious activities

Identify patterns of suspicious behaviors

Conduct security incident investigations

Explain the use of a typical playbook in the SOC

Explain the use of SOC metrics to measure the effectiveness of the SOC

Explain the use of a workflow management system and automation to improve the effectiveness of the SOC

Describe a typical incident response plan and the functions of a typical Computer Security Incident Response Team (CSIRT)

Explain the use of Vocabulary for Event Recording and Incident Sharing (VERIS) to document security incidents in a standard format