ITIL 4 Foundation

ITIL 4 knowledge and skills are in demand across a broad range of industries. Expertise opens doors to careers at leading companies worldwide. This is an ITIL 4 Foundation eLearning course.

Features of ITIL 4 Foundation eLearning course:

• Interactive
• Self-paced
• Device-friendly
• 9-hour content
• Mobile-optimised
• Case studies
• Practical exercises

Course Summary:

• Bite-sized learning modules: Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
• Interactive & engaging content: Dive into an interactive environment filled with multimedia elements, quizzes, and activities that make your journey through the course thoroughly engaging and enriching.
• Self-directed learning: Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
• Learn at your own speed: Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
• In-depth case studies: Benefit from a wealth of case studies that provide real-world context and practical knowledge. These case studies are designed to deepen your understanding and guide your learning.
• Real-time progress tracking: Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
• Structured learning checklist: Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
• Embedded ITIL glossary: Access the official ITIL glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL terminology.
• Seamless canvas integration: Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.

What you will learn?

Service management concepts: Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system: Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management: Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles: Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service Value Chain: Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
ITIL practices: Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement: Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Service Level Agreements: Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators: Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.