Conflict Resolution
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About This Course
Dive into the intricacies of workplace conflict with our comprehensive course designed to equip you with a profound understanding of conflict dynamics and its potential escalation. Through this course, you’ll familiarize yourself with the five predominant conflict resolution styles, discerning when each is most aptly applied. Enhance your communication prowess, mastering the art of positive information delivery through impactful face-to-face interactions.
Learn timely intervention strategies, ensuring conflicts are addressed before they burgeon. By fostering trust and morale among staff during conflict situations, you’ll not only create a harmonious work environment but also bolster productivity and performance. This course is tailored for those aiming to confidently manage conflicts, turning challenges into opportunities for growth and collaboration.
Learning Objectives
Inclusions
- Instructor-led training
- Training Seminar Student Handbook
- Collaboration with classmates (not currently available for self-paced course)
- Real-world learning activities and scenarios
- Enjoy job placement assistance for the first 12 months after course completion.
- Placement assistance for first 12 months
- This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
- Government and Private pricing available.*
Curriculum
Module 1: Understanding Conflict (About Conflict)
Module 2: The Win/Win Approach (Wanting What’s Fair for Everyone)
Module 3: Creative Response (Ah, Conflict! What an Opportunity!)
Module 4: Empathy (Understanding and Valuing Individual Differences)
Module 5: Appropriate Assertiveness (Saying How it is from My Side)
Module 6: Managing Emotions (Don’t indulge! Don’t deny! Create richer relationships!)
Module 7: Willingness to Resolve (Unlocking Our Part of the Problem)
Module 7: Willingness to Resolve (Unlocking Our Part of the Problem)
Module 8: Designing Options (New Choices for Better Solutions)
Module 9: Negotiation (Creating Suitable Environments for Working Together Towards Resolution)
Activity: Case Study in Conflict (The New Manager)
Conclusion
Your Instructors
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Inclusions
- Instructor-led training
- Training Seminar Student Handbook
- Collaboration with classmates (not currently available for self-paced course)
- Real-world learning activities and scenarios
- Enjoy job placement assistance for the first 12 months after course completion.
- Placement assistance for first 12 months
- This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
- Government and Private pricing available.*
