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Citrix Virtual Apps and Desktops 7.x Help Desk Support
Lessons
• Help Desk Support Methodology
Lesson List
Browse Q&A
Module 1: Fundamental Architecture for the Help Desk Role
• Introduction to Citrix Virtual Apps and Desktops
• The Help Desk Role for Citrix Virtual Apps and Desktops
• Help Desk Support Methodology
• Citrix Help Desk Priorities
Module 2: Citrix Director
• Introduction to Citrix Director
• Navigating the Director Console
• Performing Typical Help Desk Actions
Module 3: End User Access
• Access Methods
• Authentication
• Subscriptions, Favorites, and Experience
• Solving User Access Issues
• Real World Troubleshooting Scenarios
Module 4: Citrix Receiver
• Receiver Types
• Receiver Deployment Methods
• Solving User Issues with Citrix Receiver
Module 5: User Sessions
• Defining User Sessions
• Solving Session Related Issues
Module 6: Printing with User Sessions
• Printer Types and Management
• Solving Common Printer Related Issues
Module 7: Support
• Citrix Help Desk Support Methodology
• Solving Additional User Issues and Scenarios
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• Help Desk Support Methodology
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