Citrix Virtual Apps and Desktops 7.x Help Desk Support
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About This Course
Course Description:
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately
Learning Objectives
Inclusions
- 2 Day Certified Instructor-led training
- Official Training Seminar Student Handbook
- Collaboration with classmates (not currently available for self-paced course)
- Real-world learning activities and scenarios
- Exam scheduling support*
- Enjoy job placement assistance for the first 12 months after course completion.
- This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
- Government and Private pricing available.*
- *For more details call: 858-208-4141 or email: training@ccslearningacademy.com; sales@ccslearningacademy.com
Pre-requisites
- This course requires little to no previous experience with the 7.x version of the platform; however, Citrix recommends completing the free Citrix Virtual Apps and Desktops Introduction bundle at training.citrix.com.
Target Audience
- Built for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.x in an on-premises environment moving to the Citrix Cloud and deploying their Citrix Virtual Apps and Desktops workloads on Microsoft Azure.
Curriculum
Module 1: Fundamental Architecture for the Help Desk Role
• Introduction to Citrix Virtual Apps and Desktops
• The Help Desk Role for Citrix Virtual Apps and Desktops
• Help Desk Support Methodology
• Citrix Help Desk Priorities
Module 2: Citrix Director
Module 3: End User Access
Module 4: Citrix Receiver
Module 5: User Sessions
Module 6: Printing with User Sessions
Module 7: Support
Your Instructors
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$2,000.00
Inclusions
- 2 Day Certified Instructor-led training
- Official Training Seminar Student Handbook
- Collaboration with classmates (not currently available for self-paced course)
- Real-world learning activities and scenarios
- Exam scheduling support*
- Enjoy job placement assistance for the first 12 months after course completion.
- This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
- Government and Private pricing available.*
- *For more details call: 858-208-4141 or email: training@ccslearningacademy.com; sales@ccslearningacademy.com
